26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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17648 Someone from NSW thinks their gain is Pretty Good at 3 May 2011 05:58:12 PM
I'm two months from the end of my contract with vodafone. I've been mad keen to port out but unwilling to pay out the contract. I decided to call Vodafone to see if they would waive the exit fee. They said they would, but offered me the remainder of my contract (2 months) for free if I stay with them until they finish upgrades in my area. After which if I am still unsatisfied, I can leave at the end of my contract as per usual without penalty.

While I'm not happy with all the stuff ups, I believe they are making a bug effort make things right where they can. All it takes it to ring up and ask your questions in a civil and polite manor. Be realistic with your expectations and work with them. I probably will still port out to Telstra in 2 months, but I really appreciate the effort they made to make things right. It gives me hope that they will pull themselves out of the hole they are in now. If this happens, I might even go back to them when I crack it with Telstra in 2 years time :-),
4 May 2011 04:04:42 PM: Totally agree. I have left, but my final experience and them agreeing to things that I did not expect, will result in me at least considering them in the future (and coming back to this site to see if the issues remain).