26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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18447 Someone from VIC thinks their gain is Bitter Sweet at 19 Jun 2011 09:53:25 PM
Lodged a complaint with the Vic Telco Ombudsman after no joy with the billing/cancellation department who wouldn't release me from my contract due to days without reception in Daylesford, poor 3g in Melbourne and delayed MMS's.

A few days later got a call from someone high up in Vodafone saying my contract would be terminated free of charge, and I could keep my handset which would be discounted from $360 to $130.

I was also advised that the handset didn't require unlocking, so with this information in hand went and got a Telstra sim, just to find that my handset WAS locked and not on Voda's system to perform a self unlock. Thanks Vodafone, even without your red sim, I still cant make calls.