26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18745 Someone from VIC thinks the report is NO SERVICE BLACKSPOTS at 16 Jul 2011 08:03:06 AM
I have a crazy John Mobile Broadband prepaid. I have been told that they are now owned by Vodaphone and are on the Vodaphone network. When you check coverage you are referred to a Vodaphone Web Site.

Despite assurances from the sales person that my home would have good coverage and service, when I got it home and plugged it into my Laptop, it said "NO SERVICE"!.

I took it back to the shop complete with Laptop, where it worked OK. The inference seemed to be that it was a "Dummy Customer" problem. But back at home there was still no service. There was no more the shop could do and they gave me the call centre phone number!

A phone call to their call centre got me a frustrating conversation with a polite young Indian man with a perfect English accent and little comprehension of what he was doing! After telling me to uninstall the software and then reinstall it and reboot the computer, (which of course didn't work) he was obviously out of answers with nowhere else to go, so we said our friendly farewells, and I still had NO SERVICE!

Then someone told me about WOKTENNAS. It works a bit like a satellite dish. You hang the modem at the focal point of a parabolic Chines cooking Wok, where the signal is reflected concentrated and intensified. The person who told me about it was a former Telstra Engineer. He had gone from "no signal" to 100%! So I bought a wok and set it up.

I immediately got a signal and was able to connect. However I wasn't as lucky with signal strength improvement. Connection was only 2G and VERY slow. Less than dial up speed!! However later on, after about 8-00 pm, I tried again and found signal strength increased and I was able to connect 3G at useful speeds. However dropouts were still frequent!

That is how it used to happen 65 years ago with my first crystal radio! Wireless signals were always better at night than during the day.

Just 400 meters away from my place, at the home of one of my daughters, it worked perfectly all the time without having to resort to the WOK. However at the home of another daughter, 24 km away on the other side of town, I had to use the woktenna again. I got 3G and faster connection speeds there but still only about HALF what I got with a Telstra DONGLE. (see below)

A few days after I bought the Crazy John Dongle, my sister gave me her old Telstra wireless broadband dongle and I bought a new SIM card for it. What a difference! Everywhere I have tried it so far it ALWAYS connects 3G, and connection speeds are ALWAYS quite good.

I hear Vodaphone are supposed to be upgrading their network, but I am not sure what that might mean for the local blackspot problems I have experienced. However that is now irrelevant!! Telstra recharges seem to cost quite a bit more but their service does work!! And I think it might be a better modem!