26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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19444 Someone from NSW thinks their gain is $150 at 16 Sep 2011 01:01:58 PM
See my notes from 25//5/2011. VF didn't apply the 50% discount to the next two months so I didn't pay the bills. When the bill was $220 or so I called up and complained about reception, sms etc. Total 3 hours on hold and 3 calls. Escalated to team coach then team leader. Lodged a complaint with TIO online requesting disconnection and keeping the handset, no fees etc. VF called back and offered $150 credit. So far I have paid $15 in 6 months and received $350 in credits so the squeaky wheel certainly got the oil in this case.
16 Sep 2011 01:10:48 PM: PS the department to speak to is cancellations/retentions - they are open 8am to 8pm so you do need to call within those times. They do try and wind you up a bit by sniggering, sounding amused etc, and on my calls they kept saying "Frankly" as in "Frankly sir, we don't see how we can give you a credit, because Frankly we have already paid out the limit for your profile based on your spending".
16 Sep 2011 01:33:14 PM: PPS I did have a bar placed on the phone for about 3 days until I got the credit sorted.