26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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19591 Someone from VIC thinks their gain is Not sure yet at 6 Oct 2011 01:01:05 PM
Hi guys! Just want to share a story.

I'm a 3 customer who has been underwhelmed at best by 3's service, coverage and communication. Now that 3 has merged with Vodaphone, I don't hold much hope for things getting better. Things have already started to degrade, so I want out, and fast!

I think I may have found a little loophole that might allow me to exit my contract without a fee. Currently (and when I began my contract a year ago), 3 customers roam onto the Telstra 3G network when they want 3G coverage outside of the 3 Broadband zone. Eventually all of 3's old customers will be hosted on the Vodaphone network (something I am not looking forward to!)

I'm hoping that if 3 changes it's policy so that we roam on the (craptastic) Vodaphone 3G network, I may be able to dispute it with the TIO. My reasoning: if I had known that I would be on the Vodaphone network during my contract, I would never have signed up. If this happens before the end of my contract, 3 will have *significantly misrepresented* the service I am being provided.

I'll keep you all posted,

10 Oct 2011 06:22:35 PM: Hi,

I'm in the same boat here. Would really like to know how you go.