26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

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19819 Someone from VIC thinks the report is Poor Reception at 28 Oct 2011 12:33:11 AM
I have discovered in the six months that I have had my new phone from Vodafone it is increasing losing network reception in my area. I recently approached my local Vodafone store to see if the poor reception on my mobile phone could be addressed and hopefully rectified. At the store I turned off my phone to have it examined and was told that my SIM card was quite old and maybe replacing it would fix the reception issues. I agreed to replace the SIM card but whilst I was in the Vodaphone store the employee tried but failed to bring up my contract details on Vodafone's computer database in order to document the change of SIM card details. I was asked to come back in 30 mins so that the computer could be rebooted and try documenting the SIM card changeover again. During that 30 minute wait I noticed that my phone's network reception was working perfectly and when I went back to the store I informed the same employee that the phone's reception was fine but that I held concerns the phone worked well in the shopping centre because there were many mobile towers surrounding it but when I got the phone home I feared the reception issues would resurface. As it happened the problems were still there when I got the phone home again. I am anticipating that if I return to the Vodafone store I'd be told the same thing again and round and round I go. Is there a way to get Vodafone to take effective action to resolve the network issue as I use my mobile phone for business. I understand that I am one of tens of thousands of Vodafone mobile phone service customers with a grievance with the Telco and that my comments might not be taken seriously or worst still lost in the crowd but I felt that my concerns about Vodafone's complacent attitude and failure to honour their part of the contract needed to be exposed.