Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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19891 Someone from ACT thinks their gain is out of contracts at 7 Nov 2011 05:08:04 PM
Tried Vodafones customer service repeatedly but not quick enough to respond and couldn,t wait any longer as couldn,t use any of our three family phones anywhere in our home area ,signals got so bad . Took advise from this site and the TIO complaint set ball rolling quickly . Vodafone called me within 2 days of receiving the complaint . Offered three months free on all three family phones until up grades were completed in our area or they would release us from our contracts. Accepted three months wait as have been a customer for over twelve years and no complaints at all up to the last year so was hopeful it would be sorted .Sadly up grades have apparently been completed and no better worse if anything. Rang Vodafone resolutions line spoke to the young lady who gave me her name to arrange our contract releases. She was very helpful and said it would be done within the hour . Off to Telstra as know service is good in our area so don,t want to chance anyone else but no more contracts for our family .