26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20151 Someone from NSW thinks their gain is awesome at 1 Dec 2011 01:30:02 PM
persistance and knowing how to mindfuck... my 16gb iphone 3gs is on the fritz.. so i went into the vodafone store with a plan to mind fuck them.. i twisted every senario the gave me around to make them look and feel bad.. i know its not nice, but shit... i left with a brand new 32gb iphone 4gs, a lower contract with more inclusions, 500 fee from previous contract WAIVED, AND i got to keep my old iphone.. WIN
5 Jan 2012 09:25:24 PM: Your exactly the reason the poor retail staff are over their jobs! Vodafone is still the single biggest telco in the world, with 1 in 4 mobile users using their network. They are spending over 1 billion dollars to upgrade their existing towers and build new ones along the way. Yes, shit definately hit the fan for them, no questions about that, even the poor store staff will tell you things havent been very good at all. The reason the network suffered and in some areas is still suffering, is simply becuase the network upgrade is so massive, they need a little time to complete all affected areas. We must remember, Australia in particular is a hard country to manage network wise, as we have more mobile users here than nearly any other country in regards to population versus users. In short, too many consumers got their hands on 'smart' phones ie iphones, which congest the network more than most devices in a short amount of time. Shit happens, and the network suffered, as it did with optus and telstra (beleive it or not). Network towers are fragile and we cant be expected that conjestion and network issues are taboo, nothing is seamless. Yes, they were at the forefront selling these smart phones around the world, however it wasnt until it was too late to bring the network upgrade forward, is when the network suffered horribly, no questions. We rely on our mobiles and broadband devices so much more these days, infact if we really take a good look at ourselves, we are fairly selfish in our desire to have everything instantly, on cue, its the world we live in i guess, but shit, what on earth would we have done if we lived before our times, none of these utilities were even imaginable. Anyways, im rambling and gone completely off track. In short, dont take it out, or mis-lead (refering to 'awesome' comment above), 'mind fucking' retail staff - that's the lowest thing anyone could do. These people are trying to earn a living, and really at the end of the day, they are representing a global leader, a company in which sponsers and pours money into sports sponsership which most of you would watch, and charities in which most of you would support, without their contribution to society (outside of their day to day telco business), they really do have a good heart and do amazing things, ie though Vodafone Foundation for example. I am writing this blog as a once disgruntled customer now contented customer, as my area has been upgraded and i am receiving more than adequant network service, and i am writing this as someone who has benefited from Vodafone Foundation indirectly through someone i very much love(ed). Life is short, and websites like this, particually the negetive hate blogs are just so depressing to read. I understand people are frustrated, but blogging it simply wont change the situation, nor will potencially suing Vodafone. Try and get out of your contracts if things really are that bad, you have a legal right to that, which i know Vodafone oblige in most cases, or stick with em' and very soon if not already, the calm after this storm will be gone, and everyone will be happy.