26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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20529 Someone from VIC thinks their gain is Not satisfied yet at 5 Jan 2012 12:59:55 PM
For 3 straight days my reception has been horrible. Had 'No Service' at all points of the day while at home. Have to go to the point of driving out of the suburb to get a decent signal. Happens in other locations aswell.

Had enough and called up Vodafone. Their demands from me for them to escalated the problem were almost ludacris. Who remembers specific exact incidents and dates when their calls dropped out? They asked me to make some calls to give as examples but how could I when I have 'No Service'. I told them all the calls I made to them that day were example enough because almost everyone of them had cut out. No this was good enough for them. They also wanted me to update my firmware but I'm hesistant to do so as I thin iOS5 will slow down my already slow 3GS.

Finally made the decision to cancel the contract. They had the nerve to offer me a new contract and new iphone 4S saying I wouldn't have any reception issues on it and all I had two do was pay $177 (9 months left on a $69 plan). Wasn't a good enough deal for me so another lady offered me 3 months 3 till the problem gets sorted. Hesitantly decided to take up the offer. Hopefully the coverage gets better ASAP.