I signed a contract with Vodafone on 5th December 2010, with the new Nokia N8.Before signing I asked the girl who served me if I could get coverage in my area. She showed me a map that said my area had good coverage so I went ahead and signed. Within hours of having my phone I realised that the coveage wasn't that good inside my house, but was reasonable outside. So, I didn't complain. Until, the Nokia started turning itself off and was getting harder and harder to turn back on...On the 22nd day after I had the phone I could not turn it on at all. I went to my local Vodafone shop and was told the only option I had was to send my phone away for repair or if unable to repair it would be replaced... This process could take up to 6 weeks.... I offered a "loan phone" while my phone was away. I asked if I would still have access to my social networks on the "loan phone" and was told, they only lent out simple phones,so probably not. Even though my contract included free access to social... The girl then proceeded to get out a Blackberry Storm... Hmmmm, real simple phone hey?? My next questions were obviously too difficult for her to answer so I ended up talking to the "manager".. He seemed more interested in the computer in front of him than answering my questions. I took the Blackberry home feeling really annoyed that the staff we totally not interested in my problems. So, I called and made a complaint against the store manager and one of the staff for their lack of knowledge and nil car factor for my problem.. The Blackberry wouldn't turn on till the next morning after a full nights charge. When it did turn on I was unable to make or receive calls on it as it would cut out and disconnect every single time. It was in SOS mode most of the time.... Not only this, but the Blackberry was full of all the previous persons emails, contacts, sms's, & photos. Disgusting!! After 2 days of his phone I tried calling customer care, was kept on hold for 22 minutes, then the phone disconnected. GREAT!! Tried calling every store in my region but not one answered their phone.. Decided I have to sort this out, so got the kids in the car and headed to my nearest store. Fantastic, the same manager and staff were working and they remembered me...I'm sue of it. I tell them, this phone is useless to me. "Do you want a different one?" the manager asks. "No, I want to cancel my contract, I was told I can do so if I don't get coverage as I can't be charged for a service I'm not receiving"... "We can't cancel in store, you'll have to call customer service." says the manager.. " I would call customer service, but it keeps disconnecting, can you call them from your in store phone for me?" I say. " NO, our phones are down today, you can use a pay phone"........ARE YOU JOKING, A 1300 NUMBER FROM A PAYPHONE, YEAH RIGHT!!!! I'd had enough. I needed a reliable phone. So, I went straight to Optus and signed a new contract, ported my number over and received FANTASTIC service and couldn't be happier with the coverage. I was also informed there that Nokia have a 30 day replacement guarantee on all their phones if they have a manufacturers fault.....VODAFONE DIDN'T KNOW ABOUT THAT OBVIOUSLY! Not that you would expect them to, they don't seem to know much at all!! Now, I hve called customer Care from my new phone that doesn't cut out. After 17 minutes on hold I spoke to a women who I could barely understand her english. She wanted to put me through to tecnical assistance or something. I told her it was too late, I had already ported my number, now I wanted her to cancel my contract. She had to speak to her supervisor who was on another call at that moment. How convenient. I was told I would get a call back within 2 hours. That was 24 hours ago!!!!!! Sorry for the long spiel, but i'm so annoyed. Will keep updating on my progress.