26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11394 Someone from NT thinks vodafone is Dissapointing.. at 9 Jan 2011 12:58:16 PM
Look I am a vodafone employee and I recently read about a unkowm person claiming they work for vodafone stating "suck shit your the idiots that sign the contracts" I don't believe this is actually a vodafone employer as all of us here at casurina have contracts with vodafone and experience the same difficulties such as drop outs, reception, Internet issues, and customer care what u don't realize is that it's hard for us when u get angry at us when all we are licensed to do is sell you the phone! I personally if I know the phone is shit and heard bad about your suburb I will not sell! Because I am genuinely a nice person. But I am just stating for all of us at casurina we are sorry for the problems but there is nothing on our end we can do! Customer care drives me wild and even if I have a problem with my phone or contact I have to sit on the phone for hours too. but is a job and I have to do it to my best no matter the circumstances!

Yours sincerely vodafone employee casurina!
9 Jan 2011 01:03:50 PM: I definitely feel for your situation. The nature of this forum being anonymous is that we cannot be sure that anyone is who they say they are. It could be troublemakers, or disgruntled Voda employees. Clearly there is a wide spectrum of opinion within Voda itself. This website does stress again and again for customers to not take frustrations out on employees who are not responsible for the issues and cannot help much. I just hope people listen and also the higher ups at Voda get their act together to support both their employees and their customers.
9 Jan 2011 01:10:37 PM: Vodafone is not the best carrier for NT I have experienced this first hand each time I visit NT I have to take a different service provider, to stay in contact with WA.
9 Jan 2011 01:28:29 PM: I hope so too, but I am close with all the other girls that work here and all of them feel the same pain as we are all Voda customers as well as employees so they wouldn't wrote a statement like that! Our manager has lightly briefed us on the matters but we are still pretty oblivious to what's going on, and then I found this website. To be completely honest I was with opts before hand and not sticking up for my work place but I do get better reception with Voda!

Cas employee!