26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11459 Someone from NSW thinks vodafone is sunk in arrogance at 9 Jan 2011 04:22:10 PM
Not going to complain, my nerves are far too important for this to remember again, but hey after all what has happened no authority at Vodafone has come forward with a public speech over any media, to personally explain
- what are the issues,
- how they are going to solve them,
- how long will it take
- how they will compensate for their customers' losses
- how people can seek compensations, what are the policies
- do I need to continue this list? Really...

No one has publicly apologised for all the caused distress just as a matter of courtesy to the customers that

9 Jan 2011 04:27:10 PM: To be fair, the CEO apologised publicly many times to the customers (official statements, interviews), and they have attempted to give some answers. Granted, they are not exactly very clear answers. In the mean time, people can go to the 'How to complain' page for information on getting issues resolved.
9 Jan 2011 04:37:10 PM: Why is it that it is so easy for a company to take action against a single customer who may not have paid a bill - either due to gross errors in the bill or catastrophic failure of the company to provide the services, yet it simply takes ages to get the company to do anything.

Isn't it really strange that it is the customers responsibility to get a bill corrected where the company is in error.

Consumers should be able to bill for their time.