26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11476 Someone from SA thinks vodafone is Toughing it out at 9 Jan 2011 05:15:31 PM
I wonder of the attention seeking minister for communications and broadband is paying any attention to this fiasco with Vodafail. Here is his chance to stop posturing about the NBN and putting out press releases about something that may or may not eventuate in our lifetime and tackle an issue that will have an immediate effect on a large number of people. He could tackle the gross failure to provide the contracted services from Vodafail and their continuing efforts to extort money from new unsuspecting suckers.

He could at the same time look to introduce privacy legislation with teeth that forces corporations to contact customers when breaches have occurred. Legislation that has been enacted in the USA.

Perhaps the lobbyists have already been engaged by the big corporations to try to downplay the cost to individuals of loss of personal information.

I find it strange that if public servants access personal medical or tax information held by the government - they can be prosecuted and lose their jobs - yet the breach of the similar personal information held by corporations is a different matter.
9 Jan 2011 05:51:56 PM: Yes, Senator Stephen Conroy, where are you ? The silence is deafening.
9 Jan 2011 06:41:44 PM: Hi, I am Senator Conroy, Just thought I would pop in to say that I don't have enough time to review this case as I am to busy working on the Internet Filter :/
9 Jan 2011 08:52:03 PM: OP- couldn't agree with you more.
Perhaps you could bring the next 2 posts to the attention of the original Stephen Concroy, the one masquerading as Minister for Broadband, Communications and the Digital Economy
Deputy Leader of the Government in the Senate
10 Jan 2011 09:16:33 AM: Definitely.
- Kevin Rudd