26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
11483 Someone from NSW thinks vodafone is appalling rip off at 9 Jan 2011 05:32:38 PM
well..when i can actually get a signal, or the line doesnt drop out the service is good. lol! as for access to browsing..well that's a total joke. Hardly Ever happens

Now the latest is the privacy breach. I just saw the CEO on the news. Clearly he is someone with no authoriy and in whom none of us can trust or rely on. Where did they dig him up from? Business failure school?

I sympathise with everyone out their who wants to break their contracts or keep their handsets as compensation. Remember though, Vodaphone has the power because they have your credit card details and we have all signed a contract.

I say we all support the class action against the company which os ripping us off and cant protect our privacy.

The CEO is a disgusting idiot: he was blaming it on an employee as if this wasn't the company's responsibility.

Well we should shw them what corporate liability means

9 Jan 2011 05:40:57 PM: It prob was an employee!! Its not the CEOs fault, there is only so much they can do at this point until the AFP investigate.
9 Jan 2011 05:48:49 PM: It IS the CEO's fault.Damn right it is ! He has to take responsibility. If he had an ounce of shame he would fall on his sword and hand over control of the company to someone who can maintain privacy of its customer base.
9 Jan 2011 05:58:17 PM: he didnt give the details out :/
9 Jan 2011 06:07:50 PM: No but the policies and culture within the company to emphasize sales over customer service and data security which allowed the breach to occur can be directly attributed to the management of Vodafone.
9 Jan 2011 06:14:14 PM: how do you know this is the culture?
9 Jan 2011 06:24:08 PM: LOL, sounds like we have a Vodafone employee here, maybe it is the CEO ?
9 Jan 2011 06:28:29 PM: no, just customer that has never experienced this so called "culture"
20 Jan 2011 01:23:02 AM: yeah right. Even came back to answer, unless it was someone who stole his identity.LOL