26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11513 Someone from NSW thinks vodafone is Lack of Privacy at 9 Jan 2011 07:15:11 PM
This is a ridiculous situation in Australia where to merely do the simple task of accessing a telecommunication system we have to provide all of our personal details including phone numbers, drivers licence, address , DOB etc etc, - all the info that criminals need to assume our identity, and we are asked to take this huge risk just to access the Bl**dy phone system!! what a joke!

Also the lengthy credit checks required to sign up for some poxy monthly plan which just rips money out of our pocket! They should be signing a contract with us not us signing a one way contractual arrangement with them.
9 Jan 2011 07:23:10 PM: Umm that information for the credit check proves that you're not a criminal or involved in activity that includes fraud and that the i.d you've given us is legit. Moron.
9 Jan 2011 07:29:35 PM: hhahahahahahahahahaha
9 Jan 2011 07:35:01 PM: Why does anyone need to know who i am just to access a telephone. No one knows who i am if i just go to a payphone, which i should probably start doing - would get a more reliable service
9 Jan 2011 07:43:26 PM:
9 Jan 2011 07:51:30 PM: lol who the hell started this post?? they are very uneducated
9 Jan 2011 07:59:16 PM: All telcos use siebel.
And you cant access the credit card info it comes up with the first 4 numbers then XXXX-XXX
yeh..thats awkward for people saying they have unexplained purchases
9 Jan 2011 08:22:54 PM: LOL @ 09:59:16 ahahahahhahah you crack me up
10 Jan 2011 04:49:05 AM: OK, if the information must be collected and its so critical to the integrity of the phone subscribers identity, then VODAFONE PLEASE MANAGE AND STORE THE INFORMATION APPROPRIATELY I.E. STORE IT IN YOUR OWN SECURE SYSTEMS!!

My original post was to highlight just how important it is that this information is managed and stored correctly.
10 Jan 2011 05:45:47 AM: A possible solution- a national identity system where all of this information should be stored in a Government data bank, not entrusted to the private sector to manage when they have a business to run. No wonder this sort of thing happens, we are asked everyday for personal info that is squirelled away in a myriad of data bases, all increasing the risk of identity theft. A central data bank that is not accessible by internet may be the way to go, but of course the
negatives are that once compromised, the data is all in one place. The distributed nature of the internet works for and against the maintenance of privacy.