26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11760 Someone from NSW thinks vodafone is 110% FAILED at 10 Jan 2011 03:09:03 PM
At this very moment I have attempted to contact customer service 1555 from both my mobile and the 1300 number on my home phone so I can finalise my final bill to switch to another carrier as my contract has ended. Attempt 1, 2 & 3 saw the call drop out after about a minute and each call back resulted in me having to sit through a 30 second spiel about how Vodafone takes customer infomation security seriously etc. The 4th time had me on hold for 25 mins, finally got through to someone and spoke half a paragraph only to have the call drop out. The rest of the frustrating calls resulted in a message from Lara saying ' We are experiencing technical difficulties, please hang up and call again'. ARE YOU KIDDING ME???????!!!!!!! THE ONLY DIFFICULTY VODAFAIL IS HAVING IS THE LARGE AMOUNT OF COMPLAINTS THAT ARE COMING THROUGH.
I have been with Vodafone for many years, both pre-paid and contract on numerous occasions - I WILL NEVER GO BACK. VODAFONE GO TO HELL.
10 Jan 2011 03:20:13 PM: im up to the 9th attempt i know what your going through ...
10 Jan 2011 03:46:07 PM: 5 attempts both on mobile and via landline, CAN'T get through, keeps dropping out
13 Jan 2011 08:16:34 PM: Don't bother trying at the moment or for the next few days. I need to get through tomorrow to help out a customer.