26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11995 Someone from VIC thinks vodafone is Leaving them after 15 years. Service is better in a 3rd world country at 11 Jan 2011 10:29:07 AM
Been with vodafone since around 1997. Leaving them this week. Won't be back.

Last 18 months:
Poor signal/no signal
Last 6 months:
The same text messages are being sent 50-60 times.
Photo messages are turning up 6-8 hours late. Often resulting in waking my friends up at 3am!

Privacy Breaches

I'm gone!
11 Jan 2011 10:53:20 AM: I'm the same, been with them since 1999... I loved them at first. The best thing about vodafone for me was that when everyone else started moving their tech support to India, vodafone retained customer care in Australia. People were easy to understand and had a more can-do attitude. It saddened me when they went to India a couple of years ago. I knew it would be downhill from there. Now it's just awful.
11 Jan 2011 02:18:45 PM: Yeah but the only issue is once Vodafone got bigger... the more customers they had, the more issues cos there were more things to go wrong, the more complaints, the less people here wanted to be in call centres. Haha