26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12105 Someone from NSW thinks vodafone is Worst than foam cups! at 11 Jan 2011 04:09:05 PM
Am currrently on the phone trying to get through after being told to redial multiple times!

Have had issues with Vodafone for over 2 years. My blackberry curve was playing up, which took forever for them to acknowledged was faulty and I was getting charged ridiculous amounts for multiple messages being sent and vodafone's particularly laggy balance updater. I.e. It would tell me I had $200 of credit on my $49 cap plan when i had far less or it "couldn't provide a balance at this time". This would lead to my account going over, how can i manage my account if they can't tell me how much i got to spend? What? Spend less so they can have more of my money for less work? How many telco providers can't even provide you a normal account balance? I understand that it's not live, but be at least 1-2 days up to date.

Lara....oh Lara...How i wish you could actually understand a word i say. I've tried in futile to get Voda to fix issues, but this is just plain useless when you can't even get from point A to point B. I personally believe it is designed to just stall customers so they don't need to hire as many customer service operators on the other end in India.

Lastly, I for the love of god was reluctant to sign up, but have just signed up to Vodafone in December as my partner was also on the network (free calls voda to voda). First off, network signal has been shotty to say the least. I get calls that are patchy and I am on a new phone. My new blackberry torch 9800 (yes it's only just come out) sometimes losses reception and even rejects my sim. WTF? Yes Vodafone sucks and now i am stuck with them for another 24 months. Why can't you just work?

As i finish writing this...guess what? I'm stil waiting for a voda rep to answer my call...30 minutes in. Oh did i forget to mention that they are sending multiple bills for 2 different accounts? Which was what my call was regarding... And here comes the patchy reception from their own call center!

Voda I hope you get sued for every cent you've cost us loyal customers.
11 Jan 2011 04:21:31 PM: I too have had major billing issues, they never seem to get it right...this has only happened in the past few months, call up , complain, and get them to go through the bill, the 3 times I have got them to do this they have found errors on their end and end up saying a big SORRY and credit my account, im sick of having to do this, but watch your bills very closely ...
11 Jan 2011 04:26:59 PM: Check out the 'How To Complain' link at the top of the page. The TIO will no doubt be able to assist you