26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12211 Someone from QLD thinks vodafone is MEGAFAIL at 12 Jan 2011 09:19:23 AM
Totally incorrect billing. Have been on $49 month plan... never come close to the call, text etc usage this allows but all of a sudden now I somehow have gone $344 over my normal monthly usage... I DONT THINK SO VODAFONE!!!!!
12 Jan 2011 09:26:32 AM: EeeKkkkkkkkkkkkkk............that hurts, we feel your pain.

Don't bugger about with this one, check out the How To Complain tab at the top of the page, 1555 then TIO if no result.

Let us know how you get on!!!
12 Jan 2011 09:34:23 AM: And after all the other dramas with paying 24months worth of internet with a usb modem that NEVER WORKED (then the coverage... none), dropped calls, no service, pretty much non existent customer care service (they don't care) and we can't disconnect from them... Stuck.. no escape.. TOTAL FRUSTRATION!!!!!! What can we do??????????????
12 Jan 2011 09:35:17 AM: TIO as above.........
12 Jan 2011 09:35:29 AM: Thanks for your helpful comments on how to complain etc... will be onto this one immediately. Cheers!
12 Jan 2011 09:37:18 AM: Glad to help - good luck and let us know how you get on!!!
12 Jan 2011 04:50:51 PM: Talk to Vodafone first. If it's an error they'll fix it. Don't listen to the mug at 11.26 The TIO will direct you back to Voda in the first instance.
12 Jan 2011 07:29:48 PM: @ Jan 2011 06:50:51 PM The 'mug' at 11.26 said to contact 1555 then TIO if no result.

Would you agree that 1555 is the customer service help line for........errrrrrrrrrr..........Vodafone????

Please read replies correctly before making what appears to be stupid incorrect replies yourself and while I am at it, please do not start name calling, it is childish, immature and uncalled for. Vodafail.com mod