26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12412 Someone from WA thinks vodafone is Very Bad billing at 13 Jan 2011 08:21:21 AM
Without any prior notice I received a final demand from a Debt collection agency. After one hour in store I found out a Vodafone employee in India had incorrectly renewed my contract. Very annoyed they hadn't sent an account to me before sending account to debt collector. Vodafone cannot explain why the action was taken.
14 Jan 2011 03:49:07 PM: God knows where they source their Indian staff. Bet their are not any accountants, bookkeepers, or technically qualified among them.
14 Jan 2011 03:51:11 PM: I suspect the merger with '3' has something to do with this also. I was so disgusted with '3's accounting practices I switched to Vodafone, but now '3' and Vodafone are one and appear to be implementing all the worst aspects of the way '3' did business.