26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12571 Someone from TAS thinks vodafone is Very high level of fail at 14 Jan 2011 07:30:14 AM
Have been a Vodafone customer for over 4 years, but since I bought a Google Nexus One and use the phone significantly more than I used to, I've realised how bad the Voda network is, especially in Hobart. I've been tearing my hair out over the last year, not even being able to make phone calls from inside my house (15 mins from Hobart CBD) so before Christmas I called to complain and demanded to be released from my contract. Voda wouldn't budge but offered to check the power of the network at my residency (West Moonah) and got back to me this week. Surprise, surprise I live in a low power area. However, this was enough to have me released from my contract, and within 20 minutes I was at JB Hi-Fi signing up to a Telstra plan. Very pleased; free $100 JB gift voucher, extra 500mb download limit, $10 less than I paid with Vodafone, and a movie ticket per week for the next year. Not least, I can make phone calls from inside my house and I have yet to be anywhere in Hobart where 3G reception has dipped below 5 bars.

So extremely happy right now. I feel sorry for those locked to Vodafone, but wish them all the best to be released.