26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12586 Someone from WA thinks vodafone is Super fail at 14 Jan 2011 09:43:07 AM
I changed from 3 to vodafone recently - you would think the service would be the same seeing as they have joined forces BUT NO! My phone calls drop out mid call which means I then have to re dial (which costs me more) Not a happy customer at all, I will not be renewing my contract with 'vodafail' when this one runs out!!
14 Jan 2011 10:29:39 AM: I was on 3 in the Perth metro area. My calls were being dropped and voicemails were being lost during 2010. The advice was to swap to Vodafone and in between swapping between 3 consultants in India I found out that Vodafone doesn't even have a tower covering my home address. And after an unexplained error that resulted in the 8 hour disconnection of my phone, I contacted the TIO. Four days later I was released from contract 3 months early and promptly signed up to a new Telstra Cap plan. Never had a problem since.