26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
12646 Someone from NT thinks vodafone is Failest of the fail at 14 Jan 2011 04:33:06 PM
14 Jan 2011 06:09:47 PM: It's nice how they bend over backwards to help their customers.
14 Jan 2011 06:57:03 PM: Its nice how the customers bend over backwards for vodafail, do all the trouble shooting free of charge, do an audit of the networks failures free of charge, but those customers better not dispute a bill for that failed service, and those customers better pay those bills on time!
14 Jan 2011 07:00:39 PM: Having done all the investigations, the lon and the short of it is, the problem is that the sim card says vodafone, that is the begining and the end of the problem
15 Jan 2011 05:18:49 AM: OPtus and telstra also have similar ways
15 Jan 2011 06:58:15 AM: Not disputing that, but at least their bloody networks actually work!
16 Jan 2011 03:24:22 PM: For a result, Try http://vodafone.custhelp.com/app/ask
at least I'm now getting reply's.
16 Jan 2011 07:12:47 PM: There are so many variables. Would you rather they asked you one question at a time and then had a look at that and then moved on or would you rather they got all the pertinent info in one go? Which can help them isolate an issue.