26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13015 Someone from TAS thinks vodafone is epic fail at 19 Jan 2011 11:34:13 PM
I was calling to get information and help on changing my plan. The website did not answer my questions. How is it that whenever I ring, the robot's voice is infuriating, it says that it will connect me to an operator, then doesn't, says you need to answer a few questions first, or even enter your mobile number to continue, continues to ask me questions, talking to this machine for 10 minutes just to get an operator when it finally cannot help me any further, then i'm on hold for 43 minutes. It transfers me to the wrong department, and i'm on hold for another 13 minutes before my call is answered. It cannot help me, most services will at least let you connect to a real person if you say 'operator' enough times, but vodafail is so incredibly infuriating, i'd rather be on hold than talking to Lara anyday. Vodafail has epic fail customer service.