26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1375 Someone from NSW thinks vodafone is going to have to be honest. at 21 Dec 2010 06:01:15 PM
Here's a plan.
Everyone, visit at least one Vodafone store this week.
Loudly protest your issues and convince at least one new customer not to sign up. Direct them to this website.
I'm not suggesting for a moment that the staff should be the target. But since Vodafone are practicing false and misleading conduct and there is no mass media campaign to alert the public, it is up to us to talk the truth.

21 Dec 2010 06:02:42 PM: Great idea!
21 Dec 2010 06:05:25 PM: Sounds good, just don't take it out on the staff, it really isn't there fault Vodafone has all these issues. They would be experiencing them as well - but convincing people not to use Vodafone is the only way.

We have been getting a few compliments on this site so I'm hoping to add a feature tonight so we can mark posts as compliments or complaints. That way we have an accurate estimate of the complaints vs. compliments. Thanks for your support.
21 Dec 2010 06:05:31 PM: I've enjoyed doing that with certain phones.
21 Dec 2010 06:15:39 PM: Not a good idea. You'll just look foolish. Just give yourself an uppercut instead which may help you realise that you have several resolutions and avenues available to you to solve your individual problems and if you couldn't then you obviously didn't have a case.
21 Dec 2010 06:17:40 PM: People shouldn't be complimenting on here. It's a whingesite. Start a sister site called Vodaforever or something...
21 Dec 2010 06:19:07 PM: Vodaforeveronhold?
21 Dec 2010 06:24:44 PM: Yea I never expected any compliments, these just came out of left field. I haven't spoken to anyone in person who has compliments for Vodafone. How about two options, compliment and 'something else'?
21 Dec 2010 06:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better.

Take a moment and think how you would feel if someone came to your place of work and did this.
21 Dec 2010 06:36:35 PM: And if three people are doing it at the same time? Since Vuvuzellaphone won't employ enough staff to handle "issues" do you think they'll fund extra security?
21 Dec 2010 06:45:20 PM: think of Vodafone store staff like this...would you abuse a nurse for long wait times at the ER?
21 Dec 2010 07:06:01 PM: Well,perhaps. I have known of disgruntled govt employees-eg refusing to issue fines. Perhaps VF staff could switch from Grinches and facilitate things a little too freely? Or discuss problems loudly enough to discourage custom. A touch of Ghandi.
21 Dec 2010 07:22:10 PM: No I don't think anyone should sell out the company they work for. That's not integrity.
21 Dec 2010 07:36:41 PM: I didn't write this to incite any bad feeling toward the staff.
I actually think the store staff are not bad, just the 'meat in the sandwich'.
But, unless Vodafone is forced to broadcast it's issues to potential customers, I can't think of many other ways to warn the general public.
I guess it is ultimately a case of caveat emptor - at least sites like this and Whirlpool exist for consumer information. Well done Vodafail.com!
21 Dec 2010 07:39:14 PM: ...further, I do not advocate I'll feeling towards the store staff.
That would be detrimental and obviously the wrong way of going about things.
21 Dec 2010 08:03:00 PM: Oskar Schindler could have been accused of not acting with integrity and selling out the er "Company" he worked for. "I was only doing my job" is rarely a defence in committing or permitting crimes.
21 Dec 2010 08:54:29 PM: I was only following orders lost all credibility at the Nuremberg trials...........
21 Dec 2010 08:56:04 PM: I for one have just advised 4 individual people not to sign up/go near/do anything with Vodafone. I am a man fulfilled!! Ready to move onto the next four now..........
21 Dec 2010 09:45:24 PM: Please, Deity, let the previous poster be a VengeFul employee.
22 Dec 2010 07:53:40 AM: Great idea! However people should learn to read the original poster wuite clearly states:
"I'm not suggesting for a moment that the staff should be the target."
hence the comment about calling security is ridiculous.
22 Dec 2010 11:09:05 AM: Haha likening store staff to Nazis = Awesome and so badly off the mark!Vodafone staff are there to help you. Help them to help you.
22 Dec 2010 03:13:05 PM: No, YOU're likening Australian Vodaf*ckinguseless staff to Nazis. I'm just wondering how some of them sleep at night. Or did they have to have their hearts cut out and sacrifice a chicken to get a job at Vodaf*ckinguseless? If that is the case, I am not likening them to Incas, or Voodoo practicioners.
22 Dec 2010 03:16:03 PM: 7;$#160
"VoodooFone- where you have to practise the Dark Arts to get it to work"
22 Dec 2010 04:26:54 PM: they pay me 50k a year to listen to your shit....Great job, love the team, love the job.....its narrow minded rednecks that think the world owes them something is the issue here not the vodafone network..... They Took meee Jubbb!!! hurrdurr
22 Dec 2010 07:38:09 PM: our "shit'?- illuminating that a Voodoofone employee considers our valid complaints about a service that we pay to use and Voodoofone refuses to provide "shit". "That could explain a lot of things." I notice you just wrote "listen to" and didn't add "fix up".
22 Dec 2010 09:35:41 PM: How exactly is a sale person meant to fix a reception issue? Go out with tools to the tower and magicly fix it?
22 Dec 2010 11:47:39 PM: Just going to throw it out there that if,
A) You go into a store and blame staff for a technical fault which obviously they didn't create nor are in fact in charge of fixing you should have your right to inhale oxygen taken away from you.

B) If you go into a store and act that way and someone from Vodafone chooses to alert authorities there are a number of charges to do with disruption of business practices and they can even go as far as to say harassment, as well as harassment (on the customers behalf) if the customer chooses to see you in the negative light. Think of the legal ramifications, do you want to be arrested possibly because you have a grievance with staff who aren't even at fault? Places like Mirvac or Westfield will not take nicely to people disrupting their rent payers.
23 Dec 2010 01:01:06 AM: Stop selling the phones and the plans that people can't use BECAUSE of the KNOWN technical issues. Not all Voodoofone stores are in Westfield centres. I think it is gutless to abuse the employees at the bottom of the food chain- it'd be funny if half of them went out on stress leave. Or DIDN'T call security if people were wearing the t-shirts or discussing their "issues" a little too loudly.
23 Dec 2010 01:03:50 AM: While waiting to be "served".
23 Dec 2010 03:43:51 PM: I work for VHA. It's a great company. Great company! It's a culture of success. Synergy and Ideation. This is for my next performance review.
23 Dec 2010 11:51:38 PM: Good one fuckwit, I hope security do a number on you
27 Dec 2010 08:23:58 AM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out. I don't care what your issues are, the staff in the store are not the ones responsible, so you have no right to treat them like crap to make yourself feel better. Take a moment and think how you would feel if someone came to your place of work and did this."
Would you please let me know what Vodafone store you are located at ?
i will be organizing a protest out on the footpath of your store , and please please do what you say you will do and escort me away , the NATIONAL press coverage will be interesting , are you also going to deny my rights as a citizen to protest at the absolute crap service YOU provide?
interestingly you defend your staff , they are the ones encouraging people into signing contracts , contracts they are fully aware Vodafone cant meet
is there a reason there isnt much info on prepaid services, i have 2 pre paid Vodafone phones , very cheap phones , 1 is a 0415 number and the other is a 0416 number , the 0415 number works in any unlocked phone i have put it in , the 0416 number worked in every phone i put it in until about 6 days ago (no service ,goes straight to message bank) , i thought the actual phone was broken , so i put it into another phone ,same problem , so i get another Samsung unlocked phone from big w(brand new),yep thats it, it still doesnt work (yes there is credit on the sim) being a prepaid Sim i dont care very much about it , i now use optus ,thanks to absolutely no help from vodafone( im not suggesting it is network related ,, for all i know it could be the sim thats the problem)
27 Dec 2010 12:12:26 PM: "21 Dec 2010 08:32:06 PM: You do this in my store and I will have security escort you out."- hey you gutless BIGMOUTHED tool, feel free to let us all know WHICH STORE is "yours", and I will make sure you dont EVER get any business from ANYONE or ANY COMPANY I am associated with, ever again.

YOUR ATTITUDE IS AN EXAMPLE OF THE LACK OF CUSTOMER SEVICE THAT YOUR WHOLE COMPANY PROVIDES. Vodafone should be BANNED from signing up new customers, and invoicing ANYONE for ANY service, until you can meet the contractual obligations WITH YOUR CURRENT UNHAPPY CUSTOMERS..

27 Dec 2010 12:59:20 PM: As a member of staff you represent the company. Simple as that. So you SHOULD cop the abuse and hatred. That is what your company is creating in the marketplace. And if you as a staff member cop some of this hatred, maybe you will think twice before stitching someone up to a contract and service you know to be deficient and not of merchantable quality. So even though you personally may have not caused the problem, and you may not be part of the solution, SUCK IT UP. YOU DECIDE TO WORK FOR THIS SHYSTER COMPANY PLAYING THE LONG CON. You work for them? You too are fair game. You get what you deserve. You are just as responsible as anyone else there. Maybe if enough staff complain and protest something will change.
15 Jan 2011 01:10:32 PM: Omg what is happening to this country! Please people have a look at your posts and the hatred you are breeding, this is AUSTRALIA not America where everyone sues everyone for everything! Nor are we a middle eastern country where hatred and violence are the first thought that comes to mind to resolve issues. I am ashamed to believe that people even speak or think like the person above in Australia.