Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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13870 Someone from QLD thinks vodafone is at 21 Jan 2011 12:59:23 PM
I get no reception at home. When i rang Vodafone "customer care" i was advised that i using an old phone that was not 3G enabled (even though it said on my screen 3G where the reception bars are) so i upgraded to a "new phone" the problem is now worse.. to upgrade to the "new phone" i had to sign up on a contract only to go home and low and behold NO RECEPTION AT HOME STILL! So i am now 4 months into a 2 year contract with a phone that A) gets no reception & B) I dont get my voicemails for DAYS later. I work in real estate my mobile phone is paramount. So i am faced with porting my number to Optus and paying out and 18 month contract that i was misled into signing!