Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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13941 Someone from NSW thinks vodafone is at 21 Jan 2011 02:59:37 PM
I checked in store and online for coverage before I signed up.After numerous calls to them at 2 1/2 hour wait time per call, They say they agree that I should not have been sighned up as even though coverage maps say I have total coverage I have none at all. They have sent me a post pack to send them back my phone, but no letter to confirm they will release me from contract. I have sent them four emails, and called the customer NO CARE line but still have had no confirmation I wont owe them anything.I dont think I can trust them if I just send back the phone.