26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13960 Someone from NSW thinks vodafone is poor customer service at 21 Jan 2011 03:27:56 PM
My story is i went to a 3/vodafone shop in townhall TGV. im a existing customer with vodafone, and i wanted to upgrade to an iphone. but the store member Charlene advised me they dont have any stock for customer to upgrade, if i really wanted an iphone, i need to cancel my number and get a new one, since the stock they have is only for the new connections. at the time i did believed it wat they were saying, but i went to the little vodafone kiosk next door opposite JB hifi, i ask the staff in that shop if they have any iphone stock for customer to upgrades. the store member advised me they have the stocks and there is no such thing as different stocks for new customers and upgrading. i got a phone from their shop for upgrading, but that got me thinking there is some shops is trying to get customer to cancel their plan and start up with a new number so they can gain more commission from vodafone. so big thanks to the shop members in the vodafone kiosk opposite JB HIFI, and finger down for the 3/vodafone next door. POOR CUSTOMER SERVICE!!!