26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14176 Someone from NSW thinks vodafone is Customer service at 22 Jan 2011 02:10:37 PM
I used to think Vodafone were totally in tune with customer's needs, not the case anymore. When you visit them in shop for assistance, you know that there interest is elsewhere, and only receive basic assistance. With my Nokia N97 I was told I shouldn't have bought the phone, that it was a dud and the iphone would be a better choice. They were the ones that said it was a good choice in the first place.August 2011 and I will be on the lookout for a better carrier/ deal. This will be the first time since 1997 I won't be with them.
22 Jan 2011 06:45:03 PM: feel u. mine ends in august to :'(
22 Jan 2011 07:25:57 PM: Check the 'How To Complain' link at the top of the page and contact the TIO :)