Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1427 Someone from ACT thinks vodafone is at 22 Dec 2010 05:56:08 PM
who ever runs this site is a keyboard hero
I also think the ACCC and the TIO (and the Howard government) have made it a safe little playing field for all the telcos, and their shareholders, which could explain why Vodaf*ckyou thought they could get away with their behaviour of late. (I had no idea it was so bad).
Also, as the Chaser boys showed during APAC, sometimes you just have to "think outside the square" and shake things up a bit.
The owner of the site is none of those things and provides a very valuable service. How can anyone take offence to a site such as this - other than paid Vodafone shills.
To the person who wrote this. Now, here is a company that is now widely known for their failures as of late and as it was said previously, they would have kept ignoring their customers if it weren't for all the press. Maybe you should study a bit of economics and realise that entire markets (yes, even the telecommunications market) are based on the concept of competition between businesses. If Vodafone continued to ignore all these complains then they eventually would have failed anyway. The only people to be blamed for any "destroyed lives" are the people who run Vodafone as their failures are detrimental to their entire business. If this company isn't fit to compete in this market, then they deserve to fail, i'm not going to stay with Vodafone for the sake of the people that work for it and provide a half arsed service. I think instead i'll change to a provider that wants my business and is willing to work for it. The person that runs this website isn't a hero, yet he could be considered to be, without him, would Vodafone have become this accountable to their customers? In this day and age, businesses are based on relationship building with customers and if Vodafone continues to fail that, then they deserve to fail as a business.
tl; dr - lrn2economics
- you're the best.
i appreciate people's issues but who hasn't had problems with other networks before? i have had impeccable customer service from the representatives in store at vodafone and have had no issues with their service. in comparison to optus, i have much better reception. pity bad news travels faster than good.