26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14373 Someone from QLD thinks vodafone is Extremely at 24 Jan 2011 06:41:32 AM
We had a third party company by the name of Mobycom call us without permission on behalf of Vodafone, the salesman came over to our house, made us offers we couldn't refuse and then got us to sign this form telling us it was an application form to see if we qualify for the offer. I asked the salesman to email the offer to me so I had it in writing and then we will go ahead with it, when he did, it was not what we had discussed, then a box of phones along with invoices turn up on our doorstep. We tried several times to contact the salesman for Mobycom but no one returned our calls, then we were told he was on holidays, the business card that was given to us to contact them if we had any queries had a disconnected number and there was no Mobycom business at the address on the B/C. We finally got hold of the customer service manager for Mobycom and he told us we were under contract and we couldn't do anything about it. He was very rude and abrupt. He was not very helpful so we took the phones and the paperwork to the nearest Vodafone store and explained our situation to the sales staff there. They told us that they get complaints from Mobycom customers all the time and that our paper was the worst they have ever seen, not filled out correctly and that it was invalid. They put us onto the state customer service manager for Vodafone and she promised us that this will get solved. It is going onto to more than 3 months now and after several emails, nothing has been done, instead we are getting bills from Vodafone for 8 phone numbers we don't even have and final warning letters saying that it is going to affect our credit rating. We have never had a contract or phone with Vodafone to make such calls but we are getting bills and final warning letters from them. We are with Optus and will never go with Vodafone. Can you help us or give us advise on what we should do?
24 Jan 2011 07:12:21 AM: EEEeeeeeeeeeekkkkkkkkkkkkk!!!!!!!!!!!!!!!!

Do not bugger about anymore with this one go direct to TIO, the contact details are in the How To Complain tab at the top of the page.

I presume you have kept all the paperwork, you should be OK, just don't delay, get in touch now ------>>>>> TIO!!
2 Feb 2011 07:37:25 AM: That's kind of your fault really...I mean sure vodafone hasn't really done anything about it but come on a random salesman 'speaking' on behalf of vodafone? What if I came over and said I was speaking on behalf of Telstra
11 Feb 2011 11:51:36 AM: Mobycom have misrepresented their great offer to me - offering to payout my existing contracts with Optus (nearly $1000) then when I changed over to Vodafone they said they could not payout existing contracts as it was illegal but suggested I pay and they would credit my future accounts with Vodafone, four months down the track they have not done this, I have made countless call, emails etc to Mobycom but they are never there and if I do speak with someone they say they will look into it and never ring back. I have contacted Vodafone who have said on one occasion they would apply the credit and now they say they wont!! Do not every deal with Mobycom!!!