Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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14419 Someone from NSW thinks vodafone is total failure at 24 Jan 2011 11:04:02 AM
I currently have 6 months left of my contract with 3 Mobile and my handset broke. As 3 Mobile and Vodafone have merged I thought I would pay out my 3 Mobile contract and get a Vodafone plan as it would be cost effective for me. I went to a Vodafone store and was advised that I could simply migrate my 3 Mobile plan over to Vodafone and retain my current phone number. That was 2 days ago and despite being told by the Vodafone store that I would be connected to the Vodafone network within a "couple of hours", I have returned back to the Vodafone store, made several phone calls and still am not connected. Not a good start at all. After researching the many complaints about Vodafone online I have made my mind up. I am returning to the Vodafone store and cancelling everything with them. What a complete shambles. I have had mobile phones with many carriers and have never experienced this before.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Thanks Vodafail.com mod