26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14655 Someone from SA thinks vodafone is HUGE FAIL at 26 Jan 2011 06:21:04 AM
Been a happy customer for for the last 5 years until 9 months ago. In the last 9 months I have had nothing but problems with Vodafone. Reception at my home has always had 4-5 bars out of 5 bars, in the last 9 months I get 1-2 bars of reception. MMS send with people NEVER getting the MMS. 3G rarely loads at all, always times out regardless of reception strength. Calls take 2 to 4 attempts to connect.
Explained the problems I have with Vodafone shop and they said its the SIM, replaced it and no improvement. Then said its the 3G in my iPhone 3gs. Sent it away under warranty and returned a NEW phone to me, still the same problems with NO improvement. Its YOUR bloody service Vodafone, not the phone.
I can not wait to end my contract in November and move to another carrier as quick as possible.
And get rid of bloody Laura it is the biggest pain in the a**!
26 Jan 2011 06:26:47 AM: If u complain enough they will let u out of contract ring 1555 win back vodafone customers team
26 Jan 2011 06:30:52 AM: Oh and forgot to mention the service completely drops out from time to time at my work with no service at all.