26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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14758 Someone from SA thinks vodafone is 100% Fail at 27 Jan 2011 02:56:21 PM
So after experiencing constant dropouts, coverage fails and delayed SMS (great for when you're on call and the alerting uses sms...) I decided to call and lodge a second complaint.

Midway through my phone dropped out, the vodafone customer service rep called back, but because of the coverage dropout it went straight to voicemail. So far they are escalating to their network team, however this has been ongoing since I took up a vodafail service.

I am now looking at a second service with a different provider as I cannot use my phone reliably for work which is 100% the reason I purchased a smart phone with data.

I don't use the data service as it never works, I don't sync my email as it never works (works for all other users on non vodafone), I miss alert SMS's and have call dropouts.

Thanks Vodafone for the quality service!

Next stop will be the TIO and asking vodafone to release me from my contract.
30 Jan 2011 02:44:05 PM: i bypassed vodafone due to their pathetic service and went straight to TIO. they are now letting me out of my contact and waving the cancellation fee.

Good luck
3 Feb 2011 01:19:11 PM: Third complaint has now been lodged and am approaching the TIO today.
I have slight amount owing on the handset so will be pushing Vodafail to let me pay that and to waive the cancellation fee.

The service for the last two days has been dismal in the CBD and in the suburbs where I live.

No more patience for this.