Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
14864 Someone from NSW thinks vodafone is Unlock iphone at 28 Jan 2011 08:56:26 PM
i am a business owner and i do over 60 hours of talk time a month. i am a victim of Lara!!!!. I managed to cancel my contract after speaking to TIO.
after cancelling the contract i have been asked to send the phone back to them, however i realised that this shouldnt be the case as you are paying for the phone part of your plan. I straightaway called back and after another argument the fee was $244 (based that i had 8 month left on my 24 month contract on $99 unlimited cap).
When i asked them to break down the figuire they changed their mind and advised me that my payout fiqure to keep my iphone 3GS 32MB is $46.
Moved to Telsta only to find out my phone is locked. vodafone customer service said to me "sorry for the inconvenience" as it will take 10 working days to unlock my phone and will cost me $25
they are a joke of a company. I have been a 10 year loyal client but will never give vodafail my business ever again.
after cancelling the contract i have been asked to send the phone back to them, however i realised that this shouldnt be the case as you are paying for the phone part of your plan. I straightaway called back and after another argument the fee was $244 (based that i had 8 month left on my 24 month contract on $99 unlimited cap).
When i asked them to break down the figuire they changed their mind and advised me that my payout fiqure to keep my iphone 3GS 32MB is $46.
Moved to Telsta only to find out my phone is locked. vodafone customer service said to me "sorry for the inconvenience" as it will take 10 working days to unlock my phone and will cost me $25
they are a joke of a company. I have been a 10 year loyal client but will never give vodafail my business ever again.
Also, check the box your phone came in. You will see it marked that there is a unlocking fee.