26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1506 Someone from NSW thinks vodafone is throw you out of shop when you complain at 24 Dec 2010 03:18:00 PM
Told to F... OFF out the shop or Police would be called after being a client for since 1994 Good SERVICE AND CUSTOMER RELATIONS....................
Today I entered the Vodafail shop in Manly after I had no service for the previous 3 hour.
I waited 35 min to be served by (DON'T POST NAMES -Vodafail) I produced to new I4 phones one of which had a signal and one no signal. I explained the problem and that I could not conduct my business with no service and an interupted service for the past month with nearly every call cutting out and not being able to get a signal in my own home in Manly, I was then told it's an apple issue..... been there done that spent 22 hrs on the phone with Apple and 4 hours in the Apple Shop.... NOT AN APPLE PROBLEM.. at this time I was asked by (DON'T POST NAMES -Vodafail) " what do you want me to do about it?" i stated that I wanted help.... we have a net work fault was the next answer and you can either accept it or leave it????? then I was told Cancell your contract and go take a new contract with another provider.....I said not good enough will I get a refund on contract monies paid... At this time I was told to F...Off out the shop or the POLICE would be called to evict me .... this is how you treat a customer of 17 years ... shame on you (DON'T POST NAMES -Vodafail) and VODA WHAT???????????? I sure hope that if there is someone at Vodaphone with an IQ in double duble digets reads this site and takes note of what is going on.... Cant wait to change providors.......
24 Dec 2010 03:29:05 PM: join the class action
24 Dec 2010 04:18:57 PM: Well what did you want him to do, get out his screwdrive and fix the network just for you??.... fool
24 Dec 2010 04:19:42 PM: I doubt this would have happened. Are you telling us the full story? And can was safely assume that you weren't aggressive or cussed?

If so, then you need to complain to the store manager so (DON'T POST NAMES -Vodafail) can be disciplined.
24 Dec 2010 04:20:09 PM: can we*
24 Dec 2010 04:33:19 PM: I saw something similar happen at bondi junction store today. It was no fault of the customer.
Help ACCC, Vodafone needs the boot.
24 Dec 2010 08:02:04 PM: Seems like another example of receiving a 'bad reception' from Vodafone.
24 Dec 2010 09:19:48 PM: I also got incredibly bad service at the VODAFONE BONDI JUNCTION store on the bottom level of Westfeilds. I decided to go in for 1 last ditched attempt to get some help before canceling my contract. The staff were useless, unhelpful and rude. I even told them I was considering canceling my contract... Still nothing. No concern whatsoever. I walked out and right into Telstra next door and signed up on the spot.
25 Dec 2010 10:36:39 AM: I thought there were rules about posting staff names..
25 Dec 2010 10:58:44 AM: There is, the posts have been edited. We take posting personal details quite seriously and would ask everyone to refrain from doing so. If you are concerned details have been posted and we have not moderated them straight away, please email someone@vodafail.com
25 Dec 2010 11:20:06 AM: Thank you Vodafail, a response like that will make the staff feel a bit more secure about responding here.
25 Dec 2010 11:38:40 AM: Yea it's a bit tough to get through reading all the posts very quickly but we're working on speeding up the process. Ideally we would like constructive comments from both sides but it's understandable that a lot of people are quite upset with the service they've received. I know I certainly am and hopefully this forum brings all those issues out in the open.