26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15205 Someone from NSW thinks vodafone is EPIC at 4 Feb 2011 12:42:23 PM
i have been in a battle with phone companies for the past two years. Finally, after releasing me from my contract "3" convinced me to go with Vodafone (as they did not have the phone in stock which they had promised me 3 months earlier), not knowing any better i agreed; this was my first mistake.

The first two bills they sent me were incorrect (overcharging me by $90 on both). i called customer "service" on numerous occasions to try and solve the problem but was told that there was nothing that they could do. as i did not pay the incorrect bills my service was promptly disconnected for two days with no explanation.

I live on Sydney's north shore (20 mins from the CBD) and i have NEVER ONCE had full reception in the 5 months that i have been with vodafone now. i consistently have "no service" in my house, and when i am out the reception and connection quality is shameful. Voicemails on average take 4 days to arrive to my account, and the internet connection is slower than the dial up i had in my house ten years ago.

IT IS A JOKE, i think that Lara should start looking for a new job, as Vodafone will not last with this kind of service!!!