26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15734 Someone from NSW thinks vodafone is the pain continues....... at 18 Feb 2011 06:29:15 PM
Ok, So back in the beginning of December I was lucky enough to get out of my 3 vodafone contacts only 10 months In. I made the decision to port to Telstra and have had trouble free mobile since then (thus proving it was their network and nothing to do with the handset) Voda agreed that to waive all termination fees if I sent back the handsets. They made a note of this in the customer notes (which I now have a copy of thanks to a helpful Vodafone store). They sent me bags and I sent back the handsets the same day - that was more than a month ago.

However... I then received a bill for just under $3000.00 for contract termination fees and two subsequent overdue notices. I have called Vodafone three times so far in regards to this (at my expense being on hold now that I cant call 1555 free). All times they have acknowledged that there are notes saying that I have been given authority to cancel for free but for some reason they cant seem to translate this into their billing system. I keep getting told to just ignoor it. And that someone will sort it out.

Once customer service rep actually told me that my service had been suspended for unpaid bills!! HUH!!! Seriously how stupid are they - I am not with voda anymore!!!!!

Now I am seriously worried that they are gonna say sell the debt to a debt collecting agency or put a black mark on my credit rating.

I have just raised this with the TIO - hopefully they sort it out. But has anyone else had this problem after they were told their contracts would be terminated without exit fees?
18 Feb 2011 07:41:07 PM: Yep I had that one with one of my phones.

I actually used their facebook team (more about that experience at a later date) and I made it very clear to that team that the agreement was , return phones - contract cancelled. Then the bill came through...........

I simply said I would not be paying the amount as per our agreement (Which I had in writing), a day or so later they wrote back to say all good contract cancelled.

I have still kept all the documents/emails as I feel 100% certain I shall need to use them again.

One other observation, the mere mention of the TIO appears to get things done.

You will be fine!