26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15753 Someone from NSW thinks vodafone is Failed? at 19 Feb 2011 11:03:09 PM
I am writing this to understand if any of the problems that I have mentioned are stille existing?

I used to be with Vodafone, but gave up on them largely because 3 problems

1. No network coverage in shopping centre. Even Virgin/ Optus gives me excellent coverage standing at the same location within a shopping centre.

2. Calls to vodafone customer service would take 25 minutes minimum before the call is answered by a human at the other end.

3. No Network for most of my train journey between Sydney and central coast. Painful experience.
20 Feb 2011 10:59:05 AM: all of these things are still problems to this day. vodafone isn't issueing compensation (or even a decent apology to customers*) so you have to go and claim it for yourself. compain to the telecommunications industry ombudsman (complete their form on line) and sign up the online form at piper alderman to get compensation.

*the apology issued was on the vodafone blog (gee, I tend to visit that blog everyday of the week!), and, in it, Nigel Dews tried to paint the situation as a law firm "drumming up business". NOT EVEN A PROPER APOLOGY!!! FU VODAFONE!!!

For the record I hope that Vodafone get sued SO SO BAD!!!!