26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
15757 Someone from QLD thinks vodafone is disgusting service and network coverage at 20 Feb 2011 11:18:20 AM
been having intermittent coverage on both mobile internet and mobile phone for days, had no coverage for 13 hours yesterday. wanted to cancel my mobile broadband contract and was able to contact vodafone only when coverage was back... because it is my only source of communication.

however i was told that i need to find a telephone to contact vodafone when i was not able to connect to the internet. first, the waiting time to get to a customer service person on the other end takes a really long time, secondly, that person would most likely transfer you to another department whom you would need to repeat your issue to (again). without vodafone coverage in my area, i'd be spending a bomb on calling vodafone from another telco.

thanks for the inconvenience.