26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16003 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
Got my bill online so i don't have to pay for a paper one (another scam), bill would not download from the VF website, rang the call center got an Indian woman, could not understand one word she was saying, I hung up and rang again,was told the site was having problems and there is no time limit on when it will be fixed, WHAT'S NEW, I was charged more than the monthly plan because they say I went over the data allowance, I told them that when I checked the usage it said I had 270MB left, I didn't use it and used a 3 USB 1GB stick I have instead so the usage meter is not accurate and causes you to go over your allowance without you even knowing it, I made them refund the amount that they overcharged me, these usage meters need to more accurate than a 24-48 hour period to show what you use. Wi-Fi drops out all the time and have to restart it.

I got a sorry email from the CEO about the problems, yeah right mate, who do you think is gonna believe your sorry, hope Vodafone goes broke, 3rd world country service.