26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16095 Someone from NSW thinks vodafone is super epic massive failures at 2 Mar 2011 04:08:36 PM
So i was originally on the $49 cap and upgraded to the $79 cap which i have been on for 3 years ($500 calls 1gb data roughly).... I ring up (the usual dropouts, long waiting time etc) to downgrade to the $45 unlimited (unlimitied phone calls, texts, social media and 1gb data). I dont understand how new customers get a better and cheaper deal while loyal existing customers get stuck with the old outdated plan. Shouldnt we automatically get upgraded? Anyways i was told there would be a downgrade fee of like $250 (i think from memory). After 5 minutes of arguing, he suggests he can halve the amount, after a further 5 minutes he finally agrees to waive the fee. BOTTOM LINE - DONT EVER PAY A DOWNGRADE FEE!! A week later i noticed i had an extra $500 on my bill, complained a few times and i was told to ignore it by vodafone and it eventually went away??!!