26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16114 Someone from QLD thinks vodafone is Thank you come again at 3 Mar 2011 12:24:02 PM
Callback receiced from dude who insisted first thing he informed me was he was a "floor manager".
Advised him I had 6 different complaints- call drop outs, customer service, mobile broadband, missing notes they were meant to email to me 4 different times, technical support, billing
Like any other person there he could only help me with one issue- the bill of over 300 for my 79 plan- 1300 and 1800 numbers are charged at a higher rate- so next time there is a flood and cyclone in Queensland dont be ringing for help from the flood appeal or centrelink when you cant get to work and your house floods- they will take any support you get and suck it into their next bill.
Lodge a complaint with the TIO and contact Vodafone as per TIO to advise not paying bill as is part of the dispute.
Next morning, at work desk...receive text message....ah! Vodafone....."You have an outstanding bill."
Phone Vodafone...numbnuts tells me there is no note of my call yesterday to advise of TIO reference number."
Ring back - customer service- 2nd person suddenly can see the note and will stop further contact.

What is going on there? Vodafone all I want after 7 years is out- can you please get that right for me? Please???
12 Apr 2011 03:17:01 PM: As much as Vodafone sucks - please explain how it's their fault that you racked up call charges? While the circumstances are unfortunate, their call charges are not hidden and you have no right to refuse to pay just because you didn't make yourself familiar with the mobile plan you signed for.