26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16264 Someone from QLD thinks vodafone is Like slamming my hand in a car door at 11 Mar 2011 02:40:14 PM
I've been a vodafone customer since 1997. I got my first mobile with them when I got my first job at Dominos. I've had services from other providers through various jobs - but I've been a pretty loyal customer.

A year ago, I got a pretty high bill. I called customer care, got through the infuriating process with Lara, negotiated a contract change and lower payment figure as incentive to change my contract and went away happy. I tried to leave a complaint on your website about Lara, but found that your complaints form would not accept complaints about Lara. Apparently so many of your customers were jack of that nonsense that you'd stuck your fingers in your ears and started singing LALALALA like it wasn't a problem.

A month later, I got a new invoice. My contract had changed, but the promised incentives hadn't been applied. I refused to pay your bill until you corrected the invoice to adhere to the new agreement. You left me waiting for a call back for four months. Then you disconnected my service, without calling me back. I called and yelled again, and after an hour on the phone you reconnected my service and left me waiting for a call back from a supervisor. Four months later, you disconnected my service again! I called back, yelled for an hour and eventually my service was reconnected but the issue still not resolved, was left pending a call back. At this point I was refusing to call you as long as my service worked - and hadn't paid a bill for 8 months. I was wondering how long you could possibly string this out for instead of just playing back the original call that you assured me was recorded by your systems....

Four months later, a full year since the original incorrect invoice - you disconnected my service again. I called you again as was our little tradition and after an hour of screaming, you tried to make me wait for a call back from a supervisor. After I screamed some more - you realized that the supervisor could just take the bloody call. And realizing that you had been a year without payment - you agreed to just suck it up, credit the amount I'd been disputing for a year and send me on the way if I paid the outstanding $12 month bill.

A year, to do EXACTLY WHAT I ASKED FOR. More than 5 hours on the phone in total. Multiple periods of months at a time without a promised call back ever eventuating. For fuck sake.

How much have you really saved by moving your call center off shore? When compared to how much you've lost by infuriating your customers with staggeringly incompetent customer service.
15 Mar 2011 01:42:18 PM: i would suggest checking your credit history. You will need to contact the credit reporting agencies to obtain a copy of your credit reports.
maybe nothing but better safe than sorry.

There are two main credit reporting agencies. Their contact details are:

Veda Advantage Public Access PO Box 964 North Sydney NSW 2059 Phone:1300 762 207 Fax: (02) 9278 7333 URL: http://www.mycreditfile.com.au Email:assist.au@vedaadvantage.com

Dun & Bradstreet Public Access Centre Dun & Bradstreet (Australia) P/L PO Box 7405 St Kilda Road VIC 3004 Phone: 132 333 Fax: 03 9828 3185 URL: http://www.dnbcreditreport.com.au