26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16423 Someone from NSW thinks vodafone is bad at 26 Mar 2011 02:58:03 PM
tried to speek to vodafone serveral times about bad service was on the phone for close to an hour each time going from agent toagent to agent getting nowere complaning about paying top dollar for a phone that did not work i was told i was the only one complaining in my erea wich was rediculars my hole erea was complaining when i spoke to other costomers.finaly vodafone agred to reduce the bill but when the next bill came nothing was reduced but more money added to the bill so back on the phone to you no were all other conversations seemed to be forgoten and i was still told my phone had great service.after the latest complaint on 26/03 2011 the next 4 phone calls dropped out and i am still paying for a phone that does not work properly about 50 % of the time i have lost a lot of money due to this problem becuse i use the phone for work by not receiving calls whwt do you do next HELP
26 Mar 2011 06:04:26 PM: If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!

Vodafail.com Moderation Team