26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16436 Someone from TAS thinks vodafone is Mammoth! at 28 Mar 2011 12:21:51 PM
I was a 3 customer, who called them to change my rate plan. They referred me to vodafone to get a better deal as they are the same company now. Huge Mistake! Took them 1 month to activate my SIM! Ever since I have had problems trying to sort out being put on a 24 month contract when I was on no contract with 3 and have my own handset. Who in their right mind would want a 24month contract when they have their own handset! Trying to sort that out at the moment. Have had issues with them not being effective in activating my services, so I have had to call seperatley for call waiting, voicemail, no of rings on my phone, all things that should be dealt with at the time of connection. I called them today, as I have no coverage on my phone, called from a landline and GOT DISCONNECTED! Normally when I call on my mobile, I can accept that but calling on a LANDLINE AND GET DISCONNECTED???? Their service is atrocious. Not to mention I had a shitty wireless modem with them for 2yrs in contract, thank god that ran out, the coverage was shocking, and the billing, I had to monitor and record month to month, as at times, I would receive bills in excess of $500 for one month, luckily I took print screens from my document that proved the increase in GB usage from one day to the next, which was a discrepancy of about 30gb, when my plan was for justr5 at the time. They suck, anyone thinking of using their service, save your pain. Last week I was actually in tears emotionally wrecked from the grief I have had in trying to sort it all out. I have been ringing 3 to get them to sort for me as they led me to that path. They gave me the name of a supervisor who called me saturday to say that I needed to call the welcome team to sort out the 24month contract issue. Am dumbfounded that I keep getting to the front of the queue in terms of resolving this. Today I awake to no service on my handset, so can't sort out the other issue until this is resolved. IT IS EXHAUSTING!
28 Mar 2011 01:07:19 PM: Called to discuss, got billing who said their transfer system down had to call back, got thru to tech support, went thru process, unresolved, still no coverage, spent 30mins on phone and got cut off again (on landline) purely crap service!!! And my mammoth comment above means their lack of service is MAMMOTH!
28 Mar 2011 01:45:07 PM:
Don't delay with this one -----> TIO, you have given it a fair crack of the whip. Details may be found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team
28 Mar 2011 03:39:47 PM: I might add that I have called to be told supervisors would ring back, probably about 6 times and no one rings. On hold now to sort out the 24month contract issue. Am ringing so much that I have today got the same guy I spoke to last friday ahahha what a joke! He told me there are connection issues today as their call centre hasn't had any calls for two hours lol And... I just got cut off again! :-(((((
28 Mar 2011 03:55:09 PM: PS to the Vodafail team, thanks for giving me an OUTLET!! xx
31 Mar 2011 11:15:44 PM: No worries at all, we hope you get your vodafone troubles sorted. TIO is definitely the place, they will start fining vodafone if they don't solve your problem quickly.


Vodafail.com Moderation Team