26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16545 Someone from NT thinks vodafone is Bad at 1 Apr 2011 09:44:22 AM
Reception is awful I'm trapped with vodafone for another year or so. The other month i got an excess bill of $ 98...on top of my monthly cap. Holy Shit....Can i get out of the damn contract?
1 Apr 2011 09:48:01 AM: You sure can get out of your contract. If vodafone isn't delivering then what are you paying for? Follow the steps on the 'How to complain' page and goodluck!

Vodafail.com Moderation Team
1 Apr 2011 09:48:25 AM: yes. fill in the form here: (takes 5 minutes) http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

An aussie will call you within 10 days, and you can get a full refund
1 Apr 2011 03:50:59 PM: under the trade practices act of Australia, they have failed to provide the products and services that were part of the contract I originally agreed to. So in effect, they have breached contract and I am free to do what I want.