26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
16547 Someone from SA thinks vodafone is Vodafone sent my phone to the wrong address and insisited I pick it up from there, it took 2 months to get a replacement! at 1 Apr 2011 09:54:10 AM
I went on a contract, Voda sent me a faulty handset, I ordered a replacement handset from Voda & they sent it to the wrong address! For two months they insisted that it was the right address and air express got it wrong; after receiving the order from air express it was evident Voda got it wrong (Vodafone still to this date imply that I gave them the wrong address, because I don't know where I live...). Anyway, they told me to pick it up from this wrong address, as they didn't want to incur additional costs in fixing their screw up. In the end, after making a big enough noise (and 5 hours on the phone) they agreed to send a new handset & would recall the one sent to the wrong address. The handset I got was also faulty, DOA to be exact... (HTC Desire HD).

After all the issues with dropped calls on the network as well as never working data, I decided to can Vodafone and go with Telstra :)
1 Apr 2011 03:49:54 PM: it sounds like when i re-signed my contract with voda and got a new phone the girl used my debit card medicare card and license for I.D. and then went on to give vodafone my debit card details. But of course their workers wouldnt do that i MUST have given them the details and authorized the direct debit?? To which i replied "if i gave it to her why would i be ringing you saying i didnt??" in the end i got a refund of what they took from my account and got to add this to my TIO complaint which helped my case.

dumb S**ts