26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1676 Someone from NSW thinks vodafone is Multiple problems, poor customer service at 27 Dec 2010 08:18:11 AM
Multiple issues.

First of all: I couldn't log in to my account on the internet for > 10 days. I called technical support after waiting for hours on hold. Then after talking to a customer service representative, he said he couldn't help me and to wait for a password to be sent again. Password was sent and still couldn't log in. Had to call again.

Secondly, I had an extreme amount of difficulty just getting another account setup and had to go to the store to get this done.

My voice message abnk notifications aren't going to SMS and I asked this and still have not had a reply.

I applied to get my phone unlocked, have inquired about it and paid and still no response.

I tried to setup another account and the tech support, after 26 hours of discussion with 5 different representatives told me to go to the store to solve the problem. Took the store person an hour to figure out the problem because they could think outside the box unlike the phone technical support staff.