26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16889 Someone from NSW thinks vodafone is massive failure. at 21 Apr 2011 03:55:05 PM
In the period of time that Vodafone had announced that they were having issues with coverage, mobile internet and over charging customers, I recieved a bill for $567. This is 5 times more than I had ever recieved before and I have been with Vodafail for roughly 30 months. I tried to get this sorted out as it was publically known that they were a complete shambles with their phone services. I recieved a... "$200" credit..? For a bill still 3 times more than it would normally been in the time vodafail had said they had issues? That was apparently the best they could do. I rang them back today and tried to organise a payment plan. I offered to pay $250 right then and there to keep my phone unbarred over easter. That apparently wasn't enough. I was supposed to pay $377 which was out of my means. I then asked to speak to her manager, a rather useful fellow that suggested I needed to speak with the relevant department regarding my reception and phone issues. He very nicely transferred me to the next department saying that he will advise the person as to the situation so we could get it sorted out. (I was a bit shocked at that point) After being transferred, I had to tell that person the SAME thing again. She said she would ring me back in an hour. I waited an hour, she got back to me and pretty much called me a liar saying that I hadn't spoken to anyone else before her EVEN THOUGH I was transferred to her by a supervisor. She then placed me on hold for about 10 minutes to find out more, after getting back from the hold, she transferred me to someone else that AGAIN asked me to tell them the same story. At that point I was beyond frustrated and gave the guy a piece of my mind. He repeatedly told me that there was -NO- notes made about this job and I had to explain it all to him because he didnt know what was going on. I explained it AGAIN, the option he gave me was to sort out a payment arrangement or a payment extension which wasn't what I rang them for. He then presented me the option with speaking to Customer Service if I believed that I was eligible for some kind of compensation. (I also brought up the public announcement of the problems with Vodafone and the buffoon I was talking to said he didn't know anything about it even though it's posted on Vodafail's website) I picked the option of being transferred to Customer Service to YET AGAIN explain my situation. And here it comes, the icing on the cake. I'm mid-way through explaining this all to the Customer "Service" representative, and I notice that the phone goes rather quite. AND TRUE TO AMAZING SERVICE BY VODAFONE, the call drops and they dont ring me back.
21 Apr 2011 06:16:34 PM:

The moral of the story is:

Just make sure you get the incident number, Vodafone CSR name and id, date and time of call, regardless of the number of people you have to speak to.........

For you my friend, the next step is the TIO, details at the top of the page on the How To Complain tab.

I understand they (TIO) will stop any disputed payments until a full investigation has been completed by Vodafone. Also it does focus Vodafone as they have a time scale to adhere to resolve the issue, the other good news..........Vodafone must phone you, not the other way round.

Good luck and let us know how you get on.

Vodafail.com Moderation Team